PIM.3.BP2 Identify issues
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Processes and interfaces are continuously analyzed to identify issues arising from the organization’s internal/external environment as improvement opportunities, and with justified reasons for change. This includes issues and improvement suggestions addressed by the customer NOTE 3: Continuous analysis may include problem report trend analysis (see SUP.9), analysis from Quality Assurance and Verification results and records (see SUP.1 – SUP.2), validation results and records, and product quality measures like ppm and recalls. NOTE 4: Information sources providing input for change may include: process assessment results, audits, customer's satisfaction reports, organizational effectiveness/efficiency, cost of quality.