Overview - MAN.6 Measurement ()
Overview - MAN.6 Measurement
MAN.6 Measurement
MAN.6.BP1 Establish organizational commitment for measurement
MAN.6.BP5 Perform measurement activities
MAN.6.BP4 Specify measures
MAN.6.BP7 Analyze measures
MAN.6.BP9 Communicate measures
MAN.6.BP3 Identify measurement information needs
MAN.6.BP8 Use measurement information for decision-making
MAN.6.BP2 Develop measurement strategy
MAN.6.BP6 Retrieve measurement data
MAN.6.BP10 Evaluate information products and measurementactivities
MAN.6.BP11 Communicate potential improvements
MAN.6.O.1 Organizational commitment is established and sustained to implementthe measurement process
02-01 Commitment/agreement
03-03 Benchmarking data
03-04 Customer satisfaction data
03-06 Process performance data
07-01 Customer satisfaction survey
07-02 Field measure
07-03 Personnel performance measure
07-04 Process measure
07-05 Project measure
07-06 Quality measure
07-07 Risk measure
07-08 Service level measure
15-01 Analysis report
15-05 Evaluation report
15-18 Process performance report
MAN.6.O.2 The measurement information needs of organizational andmanagement processes are identified
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed
MAN.6.O.4 Measurement activities are identified and performed
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted
MAN.6.O.6 Information products are used to support decisions and provide anobjective basis for communication
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner
O. vs. BP. vs. WP. - MAN.6 Measurement
Overview - Process Reference Model