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02-01 Commitment/agreement |
MAN.6.O.1 Organizational commitment is established and sustained to implementthe measurement process |
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03-03 Benchmarking data |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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03-04 Customer satisfaction data |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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03-06 Process performance data |
MAN.6.O.6 Information products are used to support decisions and provide anobjective basis for communication |
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07-01 Customer satisfaction survey |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-01 Customer satisfaction survey |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-02 Field measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-02 Field measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-03 Personnel performance measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-03 Personnel performance measure |
MAN.6.O.4 Measurement activities are identified and performed |
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07-03 Personnel performance measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-04 Process measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-04 Process measure |
MAN.6.O.4 Measurement activities are identified and performed |
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07-04 Process measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-05 Project measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-05 Project measure |
MAN.6.O.4 Measurement activities are identified and performed |
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07-05 Project measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-06 Quality measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-06 Quality measure |
MAN.6.O.4 Measurement activities are identified and performed |
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07-06 Quality measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-07 Risk measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-07 Risk measure |
MAN.6.O.4 Measurement activities are identified and performed |
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07-07 Risk measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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07-08 Service level measure |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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07-08 Service level measure |
MAN.6.O.4 Measurement activities are identified and performed |
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07-08 Service level measure |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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15-01 Analysis report |
MAN.6.O.2 The measurement information needs of organizational andmanagement processes are identified |
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15-01 Analysis report |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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15-05 Evaluation report |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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15-05 Evaluation report |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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15-18 Process performance report |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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15-18 Process performance report |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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MAN.6.BP1 Establish organizational commitment for measurement |
MAN.6.O.1 Organizational commitment is established and sustained to implementthe measurement process |
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MAN.6.BP5 Perform measurement activities |
MAN.6.O.4 Measurement activities are identified and performed |
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MAN.6.BP4 Specify measures |
MAN.6.O.3 An appropriate set of measures, driven by the information needs areidentified and/or developed |
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MAN.6.BP7 Analyze measures |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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MAN.6.BP9 Communicate measures |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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MAN.6.BP9 Communicate measures |
MAN.6.O.6 Information products are used to support decisions and provide anobjective basis for communication |
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MAN.6.BP3 Identify measurement information needs |
MAN.6.O.2 The measurement information needs of organizational andmanagement processes are identified |
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MAN.6.BP8 Use measurement information for decision-making |
MAN.6.O.6 Information products are used to support decisions and provide anobjective basis for communication |
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MAN.6.BP2 Develop measurement strategy |
MAN.6.O.1 Organizational commitment is established and sustained to implementthe measurement process |
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MAN.6.BP6 Retrieve measurement data |
MAN.6.O.5 The required data is collected, stored, analyzed, and the resultsinterpreted |
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MAN.6.BP10 Evaluate information products and measurementactivities |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
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MAN.6.BP11 Communicate potential improvements |
MAN.6.O.7 The measurement process and measures are evaluated andcommunicated to the process owner |
