O. vs. BP. vs. WP. - SUP.9 Problem Resolution Management ()
O. vs. BP. vs. WP. - SUP.9 Problem Resolution Management
SUP.9.BP3 Record the status of problems SUP.9.O.6 The status of problems and their trend are known
SUP.9.BP2 Identify and record the problem SUP.9.O.2 Problems are recorded, uniquely identified and classified
SUP.9.BP5 Authorize urgent resolution action SUP.9.O.4 Problem resolution is initiated
SUP.9.BP4 Diagnose the cause and determine the impact of the problem SUP.9.O.2 Problems are recorded, uniquely identified and classified
SUP.9.BP4 Diagnose the cause and determine the impact of the problem SUP.9.O.3 Problems are analyzed and assessed to identify an appropriate solution
SUP.9.BP1 Develop a problem resolution management strategy SUP.9.O.1 A problem resolution management strategy is developed
SUP.9.BP6 Raise alert notifications SUP.9.O.4 Problem resolution is initiated
SUP.9.BP7 Initiate problem resolution SUP.9.O.4 Problem resolution is initiated
SUP.9.BP8 Track problems to closure SUP.9.O.5 Problems are tracked to closure
SUP.9.BP8 Track problems to closure SUP.9.O.6 The status of problems and their trend are known
SUP.9.BP9 Analyze problem trends SUP.9.O.6 The status of problems and their trend are known
08-27 Problem management plan SUP.9.O.1 A problem resolution management strategy is developed
13-07 Problem record SUP.9.O.2 Problems are recorded, uniquely identified and classified
13-07 Problem record SUP.9.O.3 Problems are analyzed and assessed to identify an appropriate solution
13-07 Problem record SUP.9.O.4 Problem resolution is initiated
13-07 Problem record SUP.9.O.5 Problems are tracked to closure
15-01 Analysis report SUP.9.O.3 Problems are analyzed and assessed to identify an appropriate solution
15-05 Evaluation report SUP.9.O.3 Problems are analyzed and assessed to identify an appropriate solution
15-12 Problem status report SUP.9.O.6 The status of problems and their trend are known